Delivery & Returns

Delivery

FREE DELIVERY on orders over £90 ex VAT- UK Mainland only (excluding Scottish Highlands). Standard next day delivery charge £8.50 for all orders under £90 ex VAT - UK Mainland only (excluding Scottish Highlands).

Despatch

Orders placed before 1pm for stock items will be dispatched same day. Timed and Saturday deliveries are available, our sales team will advise charges before order completion.

Returns

Goods returned will be accepted entirely at G&Gs discretion within 30 days of delivery to you provided that they are returned unused, in perfect condition and in their original packaging. You must contact us for authorisation to return goods on our telephone number 0844 334 5232. Any goods returned to G&G without authorisation or which are not in the condition set out above will be rejected and returned to you at your cost.

Courier Collections (non-pallet):

Please note that, should you be unable to arrange a return of goods to us via your own means, we can arrange for our nominated courier (DPD) to collect and return the goods on your behalf for a fee of £25 (ex VAT). If you use Purchase Orders, you must obtain a valid PO number for the collection cost. If you do not use Purchase Orders, an authorised person must notify us via email that the collection charge has been accepted, as we will need to refer back to this with your Accounts Department.

A site contact name, mobile phone number (where possible), and email address must be provided before a collection can be confirmed.

Should a collection prove unsuccessful due to a failure to provide the driver with the goods, the driver being unable to gain access, or the driver otherwise being refused upon arrival, you will still be charged for the failed collection and will also be charged £50 for a new collection.

Goods to be collected on pallets incur separate costs, and are confirmed on an ad-hoc basis.