Help & Contact

Please select the subject below and click for more information.
  • What time is the office open?

    Our customer service team are available to help Monday to Friday between 8.30am - 5.30pm. The office is closed weekends and bank holidays.

  • How do I set up an account?

    Setting up an account with us is quick and easy. You can either get in touch with our customer service team and request an account application form either by phone or email.

    This is a quick set up form, you just need to fill in your details and return back to us and we will set up an account for you. 

  • Why should I set up an account?

    If you are planning on ordering from us regularly (or even once or twice a year) then setting up an account makes the process a lot quicker and easier for you and for our team. 

    It means our account handlers can see what you have ordered in the past, so if you would like a repeat order, then we can easily do this for you without you having to repeat codes/products to us. It will save you time too as you won't have to pass on your bank details every time you order, as all your details are on your account. 

  • Where is your showroom located?

    Our showroom address:
    66 Baker Street (under Galvin Bistrot de Luxe)
    Access from Broadstone Place Entrance
    London
    W1U 7EP

    Before your appointment, if you would like directions, please contact our customer service team and we will happily email over detailed directions or if you prefer we can talk the directions through with you over the phone. 

     
  • Why do I need to book an appointment to view your showroom?

    We do have a team who are based at our showroom. However, they may be out and about on appointments and meeting with clients, so it is important that you book an appointment to ensure someone will be in the showroom on your visit. 

    The team are also there to offer advice and guidance, so by booking an appointment you will be able to have one on one time (you are also very welcome to bring along your team too) with an expert in the industry.  

  • What do you mean by 'Concepts Service'?

    Our Concepts Service is a unique service where we offer our design expertise to help you with an upcoming project/opening etc. Our Concepts team are experienced, knowledgeable and creative individuals, who have worked with a variety of big and small companies on major projects. 

    They are here to take the stress away from your project, to suggest ideas that will fit with the space, the brief and your budget. Get in touch with our team today to find out more about this service. 

  • Can I have something custom made?

    Yes, we will always try to find something or make something that matches your vision. Whether it be tableware (we offer made to order products, where you can design your own colour/glaze - get in touch for more information) or something you would like made especially for you.

    We have an in-house wood works team, who are on hand to create your bespoke products. If you would like something made for you, please call the team and they will advise you on what we can do for you and talk you through the bespoke service.

  • Do you offer next day delivery?

    Yes we offer next day UK mainland delivery (excluding Scottish Highlands). If stock is available and you place your order before 4pm (before 1pm if you are ordering from our website), you will receive your order on a next day delivery. If the stock is not available, your account handler or member of the team taking care of the order, will inform you right away and indicate lead times where possible. 

  • Do you offer International Delivery?

    Yes, we offer international delivery.

    We currently have delivery rates for Mainland UK, Scottish Highlands, Channel Islands, Northern Ireland and Republic of Ireland. If you are after delivery outside of these areas, please get in touch so we can calculate your International shipping rate.

  • How do I place an order?

    We give prices on a quotation basis. You can either email us a list of items you would like (you can find item codes in our catalogues and website) or you can call the team and ask for pricing over the phone or to arrange a quotation. 

    If you are unsure about what products you would like to order then our friendly team are on hand to offer advice on what products will work best for you and your budget. 

    Alternatively, you can set up an account with us. Once you have set up an account then we can create a website log in for you. This means you will have access to your pricing online and will be able to order from the website.  

  • How do I order online?

    It is easy to order online. You will first have to register for an account here. Just fill in your details - these will be sent to our Accounts team who will check your details and set you up with an account. You should then receive an email with your log in details. You can then log in and view your prices and shop online.

    Many of our products are made to order or we order in especially for you, so we do not have stock of every items on our website. If you order an item that is currently not in stock, we will contact you and let you know how long it will take to arrive or be made. 

    Please note - Accounts will only be authorised Monday - Friday 8.30am to 5pm. 

    Please do not hesitate to get in touch if you have any queries. 

  • What are lead times?

    Most of our plates are hand made to order, or from oversea suppliers (that's why we offer such different and beautiful tableware). We do hold stock of our most popular products, but we are not a huge warehouse with stock readily sat on a shelf. Because we will order products in especially for you, or arrange to have things made for you, then you should expect a lead time. 

    A lead time is how long you will have to wait for your product/s to arrive in to us. This could be anywhere from a couple of days to a couple of months, it completely depends on the supplier and the type of product. However, we will always do our best to meet deadlines and will order the stock, keeping the customer informed of lead times along the way.

    If you need a high quantity of stock for an upcoming project or event, please let us know as far in advance as possible, so we can ensure we have the stock ready for you. 

  • Do you offer samples?

    Yes we offer samples. They are chargeable on a sale or return basis. As long as you return the items within 30 days, still in resalable condition, then you will be given a full refund or credit to your account.

  • Is there a minimum order?

    For most of our products there is not a minimum order. You can order as little or as much as you like. Where there is a minimum order, our customer service team will inform you before you place your order. 

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